FAQ
Q: Are your home and kitchen drain and faucet products safe for everyday use?
A: Yes! Our drain and faucet products are designed for daily household use and made from carefully selected materials to support durability, stability, and practical performance. They are suitable for kitchens, bathrooms, laundry areas, and other home spaces.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@santepuref.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, we ship to many locations worldwide. Please note that customs duties, import taxes, or other local fees may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
Email: service@santepuref.com
Phone: +852 2574 4330
Address: 22/F, Excel Centre, 483A Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong