SHIPPING & DELIVERY
Thank you for shopping with us! We aim to deliver your home & kitchen floor drain and faucet orders quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.
Order Processing
All orders are typically processed within 1–3 business days after payment confirmation.
During high-volume sales periods (holidays, promotions, peak seasons), processing may take slightly longer. You will receive an email confirmation once your order has shipped.
Shipping Methods & Delivery Times
We offer multiple shipping options to fit your needs:
Standard Shipping
Estimated delivery: 10–20 business days
Carrier may vary depending on your location.
📍 Delivery times are estimates and start from the date of shipping, not the date the order is placed.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Destination address
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Package weight and dimensions
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Selected shipping method
Occasionally, shipping charges may vary slightly due to carrier changes. Any additional charges will always be communicated in advance.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment through the carrier’s website.
If you do not receive tracking information within 3 business days after placing your order, please contact us:
✉️ service@santepuref.com
📞 +852 2574 4330
We’re happy to assist you.
Shipping Restrictions
Some items may be subject to shipping restrictions due to:
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Size or weight limitations
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Country-specific import regulations
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Carrier restrictions
If a home & kitchen floor drain or faucet item cannot be shipped to your address, we will contact you with alternative options or arrange a cancellation and refund.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes when arriving in your country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your local regulations before placing an order.
Delivery Issues
Delayed Delivery
If your order has not arrived within the estimated timeframe:
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Check your tracking status
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Confirm your shipping address
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Contact us if further assistance is needed
Lost or Damaged Packages
If your shipment is lost or arrives damaged:
Take photos of the packaging and contents
Contact us within 7 days of delivery
Provide your order number and photos
We will coordinate with the carrier to resolve the issue as quickly as possible.
Contact Information
For questions regarding shipping, delivery, or tracking:
✉️ service@santepuref.com
📞 +852 2574 4330
📍 22/F, Excel Centre, 483A Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong