PRIVACY POLICY
At santepuref("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, purchase our home and kitchen drain or faucet products, or otherwise interact with us.
By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We collect different types of information to provide, improve, and personalize your experience.
📌 Personal Information
Information you voluntarily provide when you:
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Create an account
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Place an order
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Contact customer support
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Subscribe to newsletters
Examples include: name, email address, phone number, shipping address, billing address, and order details.
📌 Technical & Usage Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited and time spent on the website
This helps us improve the performance, security, and usability of the website, as well as provide a smoother shopping experience for home and kitchen drain and faucet products.
2. How We Use Your Information
We may use your information for the following purposes:
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Process and fulfill your home and kitchen drain or faucet orders
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Communicate with you about your order, delivery updates, and customer support
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Improve our products, services, and website performance
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Provide a smoother shopping experience for drain, faucet, and other home-use products
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Send marketing emails or product updates only if you opted in
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Prevent fraud and help secure our services
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Comply with legal obligations
We do not sell your personal information to third parties.
4. Data Sharing and Disclosure
We may share your information with:
🔹 Service Providers
Third parties who help with operations such as order processing, shipping, customer support, and product service for home & kitchen drain and faucet products.
🔹 Legal and Safety Reasons
If required by law or to protect the rights, property, or safety of our business, customers, or others.
Unless required by law, we will not share your personal data for unrelated third-party marketing.
5. Your Privacy Choices
You have rights regarding your personal information:
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Access or update your account information
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Opt out of marketing emails
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Delete your account or request data removal
(subject to legal retention requirements)
To exercise your rights or unsubscribe, contact us at:
✉️ service@santepuref.com
📞 +852 2574 4330
6. Children’s Privacy
Our Site is not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us and we will take steps to remove it.
7. Security Measures
We implement reasonable technical and organizational safeguards to protect your information related to home & kitchen drain and faucet orders from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. International Users
If you are accessing our Site from outside Hong Kong, your information may be transferred to, stored, or processed in different regions depending on our service providers. Your use of the Site constitutes your consent to such transfers in compliance with applicable laws.
9. Changes to This Privacy Policy
We may update this Policy as our Site and home & kitchen product services evolve. When changes are made, the “Last Updated” date will be revised. We encourage you to review this page periodically for updates.
10. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
✉️ service@santepuref.com
📞 +852 2574 4330
📍 22/F, Excel Centre, 483A Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong